Call Center

Title Call Center Administrative Assistant
Categories Call Center
Location Pompano Beach, FL
Job Information

The Call Center Administrative Assistant is responsible for providing support to our call center staff. 

Essential duties and responsibilities:

  • Pre-qualify service calls via telephone, email or other customer required method.
  • Assist with service order creation, site set up and maintenance and general work overflow.
  • Create, Maintain and update various spreadsheets in order to provide data to call center staff and/or customer.
  • Retrieve and report status of service calls to customer via telephone, email or 3rd party website.
  • Follow up with Vendors and update system.
  • Monitor CREST as per call center schedule.
  • Process incoming night watch.
  • Answer incoming phone calls
  • Various administrative duties as assigned by the Call Center Manager.
  • Complete special projects as needed.
  • Fill in for Account Managers as needed.
  • Perform other job related responsibilities and functions as directed by Management.

 Requirements:

  • Strong verbal and written communication skills
  • Customer service oriented
  • Outstanding problem resolutions skills.
  • Strong organization skills.
  • Excellent interpersonal and teamwork skills.
  • Ability to multitask.
  • Proficiency data entry with a minimum of 40 WPM.
  • Flexible.
  • Ability to work in a fast pace and high stress environment.
  • Maintain a positive attitude in all situations.
  • Strong desire for personal growth.
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